Conversion Rate

Measures the percentage of users who complete a desired action

Why it matters

It is the metric business stakeholders already speak, which makes it UX’s best translation layer: a friction fix expressed as a conversion lift needs no further argument. Its danger is the same fluency — not everything that matters converts this quarter.

The numbers

  • Conversions ÷ visitors × 100 — the whole formula
  • Define the action first — a rate without a clear numerator is noise

Related terms

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