Universal Design

Universal design is the process of creating one product for users with the widest range of abilities and in the widest range of situations

Why it matters

The curb cut was poured for wheelchairs and immediately claimed by strollers, suitcases, and delivery carts — that is the whole argument. Designing for the widest range of abilities from the start beats bolting on an 'accessible version' later, because the edge case is really the stress test: captions serve the deaf user and the commuter on a loud train alike. One product, no separate door.

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